Sales & Returns Policy

All displayed prices are in South African rand (ZAR). Product availability, quantity, delivery arrangements and the full amount payable are confirmed before you agree to an order.

If a price or availability error is discovered, we will contact you to resolve it before fulfilling the order. We will not substitute a different product without your agreement.

A product listing or an item displayed in the cart does not by itself confirm an order. Where a delivery fee still needs to be quoted, checkout creates an order request and the final total must be agreed before acceptance or payment.

You may request a return or exchange within seven calendar days after receiving your product. Contact us through the channel used to confirm your order, and include your order reference, the item and the reason for the request.

For a change-of-mind return, keep the item in its original condition with its accessories and packaging where available. Return arrangements, any legally permitted direct return costs and the refund or exchange process will be explained before collection or return.

These change-of-mind conditions do not override rights relating to faulty, unsafe or incorrectly supplied goods, or any applicable statutory cooling-off rights.

The seven-day policy does not shorten your rights under South African consumer law. If a quality failure is covered by section 56 of the Consumer Protection Act during the first six months after delivery, you can choose a repair, replacement or refund. We will arrange the return at our cost; no penalty applies.

Please tell us about the problem so we can arrange an appropriate remedy. We will not require you to accept an exchange where the law entitles you to another remedy.

If you need to cancel or change an order, contact us as soon as possible through your order-confirmation channel. For eligible electronic purchases, section 44 of the Electronic Communications and Transactions Act allows cancellation within seven days after receipt of the goods, subject to statutory exclusions. Where that section applies, any charge is limited to the direct return cost and a refund of prepaid amounts must be made within 30 days after cancellation.

Where a refund is due, we will confirm a suitable repayment method and the applicable processing timeframe, and comply with statutory deadlines. Do not send banking details or return a product to an unconfirmed address.

Please use the channel through which your order was confirmed and quote your order reference. Delivery arrangements are explained in our Delivery Policy.

Nothing in this policy excludes or reduces rights provided by the Consumer Protection Act or the Electronic Communications and Transactions Act.

Consumer-rights references: Consumer Protection Act and Electronic Communications and Transactions Act.