Delivery Policy

We deliver within Johannesburg and Pretoria. Please provide your suburb, street address and postcode so we can confirm that your address is covered before accepting your order.

Delivery outside these areas is not currently offered as a standard service.

Delivery is expected on the same day or the following day after your order is confirmed, subject to stock availability, your location and the time the order is confirmed.

Your delivery arrangement will be confirmed before dispatch. If traffic, weather or an operational issue affects the arrangement, we will let you know and agree on the next step.

Any delivery fee will be confirmed for your address before you agree to the order. The total will show the product price and any applicable delivery charge.

Please do not assume that delivery is free unless it is expressly included in your confirmed order.

Cash on delivery is available for confirmed deliveries in our service area. The payment amount and arrangements will be confirmed before dispatch.

Please make sure the recipient can be reached and that any gate code or access instructions have been provided. If you need to change the address or delivery arrangement, contact us through the channel used to confirm your order as soon as possible.

If an item arrives damaged or does not match your order, please report it through that same channel. Photos and your order reference can help us resolve the issue; your statutory rights are not limited by a request for photos.